EHPAD Résidence Antoine de Saint-Exupéry à VILLEJUIF

I've been visiting my partner for about a year, and I have to note the steady deterioration of her illness, fueled by stress, which only eats away at her more and more. The custodial staff in the Alzheimer's unit remain friendly but inevitably lack experience, and some of them are ill-suited to the daily care of patients. The constant staff turnover only leads to a detrimental state for patients, what I would call unconscious abuse.

While visiting a family member, I noticed that this nursing home is INHUMAN! If you care about your loved ones, stay away from this institution that neglects its residents. The staff is heartless and unmotivated. I even found them sleeping during their shifts! It's simply unacceptable.

Following a terrible experience that reveals every single flaw I never thought I'd encounter, I feel compelled to write a Google review to start pointing the finger and perhaps finally get a hearing within this establishment. I want to emphasize that anyone considering placing a loved one there needs to know what they're getting into. First, they promise you countless things about the idyllic setting where the person will be housed, but at the same time, you have to prove your worth despite the astronomical sums involved (although money matters when you're in love). This past month has seen a shocking decline. Staff are constantly absent, or, as they excuse themselves, always in meetings to give their so-called handover, which, I should point out, is nothing but a lie, because when we request patient files, they're surprisingly empty. And if they even bother to show up for work... well, they're at least an hour late! Why this clarification? Simply to make you ask yourself the question: Where is the staff to supervise our families when the corridors are empty? Leaving our elderly alone in their rooms, wandering unattended! With no one to change them, because they'll tell you they have other things to do anyway, so they leave people in their own excrement all day long. Where has the humanity gone when it comes to their end of life?! Ask yourself if you would want that for yourself? To find, during a visit, people so thirsty they end up drinking shampoo. SHAMPOO?! And where is the staff again? It's the visitors who take turns doing the supervision work instead of the staff, who are too busy watching movies, sleeping, or finding some excuse not to do what they're paid to do! I could go on and on about every single day I witnessed patients being shoved around, living in squalor and without heating during the winter, causing serious problems for elderly people. Where are we? We're sending them to their deaths when we thought we were offering them a peaceful and supervised end of life. I hope someone will take action and that we'll finally stop being called liars and just do our jobs properly.

Beautiful architecture that's falling apart. Buses are infrequent right outside the metro station, so if you don't have a car, or if you're elderly and have a slight disability, it's a real hassle. The reception staff are pleasant, but many are sleeping in the lounges. The physiotherapists are barely adequate, and the small garden is mediocre when they're able to go out... no need to add anything else. In short, not great, expensive, and still under the supervision of the Regional Health Agency (ARS). Disappointing. I now understand why residents are scarce.

The Saint Exupéry nursing home in Villejuif had been under administrative supervision for several months. During the COVID period, there were 45 deaths out of 150 residents—nearly a third. The care team is very inactive, except for the doctors who are competent and responsive but whose prescriptions are unfortunately not always followed. There is a very serious communication problem, but apparently there is a handover chart. Some real-life examples: - Appointment requests for medical examinations not made, - Medication given to the wrong person, - Information not communicated to the resident, - Requests from families not relayed to the resident. The long-serving caregivers lack compassion towards the residents and form a cliquish group. Here are some real-life examples: - Dependent residents are bathed a maximum of 1 to 2 times per week. - Residents have been known to not be put in their pajamas for the night and to remain in the same street clothes for 48 hours, with the pajamas folded and ironed and placed on the pillow by their family two days prior. - They don't bother to check if the resident is in the dining room or not, and if they aren't, the person doesn't eat. - Room cleaning is very haphazard (papers or cakes left under the bed for several weeks), and families have to clean the sink once a week because it's rarely done. The new caregivers seem to be more compassionate, and this is immediately noticeable when there's a change of staff. Activities seem to be slowly resuming, and the activity leaders seem well-intentioned. The facility is going under, and don't let your loved ones drown in it.