Centre de long séjour du Centre hospitalier de Mantes à MANTES LA JOLIE

If I could give a zero, I would without hesitation. I was at the François Queney Hospital in Mantes-la-Jolie yesterday morning. After I had already started my workday, I ended up in the general emergency room because my daughter fractured her ankle while playing sports at school (something that neither I nor the healthcare staff can unfortunately control). After my daughter was seen, I asked the doctor who examined her for a medical certificate for sick children, knowing that my daughter was in pain, so that I could stay with her the next day to help her take her medication and assist her as best I could. The doctor simply gave us the prescription and another document stating that she is excused from all sports activities. My husband tried to explain that it wasn't the correct document to justify my being with my sick child, but he didn't try to understand. He told us, very rudely, that he wasn't issuing any sick leave, that was it, and he left. So I went to the reception desk and explained to the two women who were with a gentleman. The woman at the entrance seemed to have really understood what I told her. She smiled and asked me how many sick days I had for my child in a year. Knowing she had no right to ask me about it, I wisely told her how many days I had. She made a not-so-funny joke and then said she would see the doctor to explain, but that she couldn't promise anything. When she got back, she explained that the doctor disagreed. She added that her own daughter was the same age as mine but perfectly capable of taking care of herself, and that I might need to stay with my daughter. I explained that my daughter and medication don't get along very well, and then she and her colleague made a comment that my daughter doesn't get to decide for me, and if she doesn't like medication, that's her choice. In short, they gave me a whole spiel, judging me for not teaching my daughter the necessary boundaries, laughing amongst themselves with absolutely no respect or professionalism! I'm not here to air my dirty laundry, but I finally told them. I explained that they, like me, like my daughter, are all the way they are. And that their deserving nature means they are in contact with the person, and that a little immunity, respect, and understanding from the other person, without judgment, would change everything. After several trips back and forth and I don't know how long I waited standing with my bag weighing over 4 kilos strapped to my shoulders, they finally called the doctor, who came back to see me at the reception desk. He told me, "I'm telling you, I'm not giving you a sick leave." I tried to explain; it wasn't a sick leave I wanted, it was a medical certificate for sick children so I could stay with my child. Well, this time he told me no, he slammed the door in my face, saying, "I have work to do, I don't have time for you." I was shocked. I felt like my heart had dropped to the bottom of my stomach to hear such harshness from a doctor, for whom, after all, the well-being of his patients was supposed to be his priority. As a childcare assistant working with children, I'm seeing more and more parents dropping off their children in terrible condition (sick), saying they're being refused sick leave or time off work. Faced with this inhumane doctor, I understand better now! (Experience!)

Avoid this pediatric department at all costs!! I went to the emergency room on the advice of my pediatrician for my daughter, whose condition was deteriorating (suspected complications from the flu requiring tests and an X-ray). We were seen by an external practitioner who seemed woefully inexperienced. The examination was more than a little hesitant: I even had to help the doctor hold the light to examine my daughter's throat and tell him that if he wanted to see her throat, he needed to press on her tongue with his stick. My daughter is very calm and cooperative for her young age. He looked at her ears, listened to her with his stethoscope… After hours of waiting, the result: "It's just the flu! Give her some paracetamol and rest." The next day, she was the same, so I went back to my pediatrician, who diagnosed bronchitis and an ear infection in addition to the flu and ordered an X-ray. A simple diagnosis was completely ignored in the ER due to the young man's supervisor's lack of rigor! I immediately called the department and spoke to the supervisor of this young intern, and then to the head of the department. I felt like I was in a clothing store or a produce stand. Absolutely no empathy. She basically told me that if I wasn't happy, I should just write a letter. I think these people are fearless because they get paid at the end of the month, no matter what. Who would dare reprimand them, after all?! She explained that this is how they operate in this department... when the supervisor should have at least checked the intern's work in physics! He's an apprentice! These young, inexperienced doctors are left to fend for themselves! It's unacceptable, and I'd say the department is in a very bad way.

Horrible!

Absolutely horrible experience I had at this hospital. I was in France for vacation from Germany and I went there with a lot of abdominal pain for three days straight. They kept giving me pain killers and told me I had gallstones which were not serious and that I should go back to Germany to get it fixed. It was only on the 3rd day that they finally did a proper diagnosis and found out I had a serious infection in my gallbladder and I could go into septic shock if I travelled. The one star is because after the diagnosis the surgeon was good, gave me antibiotics, asked them to keep me overnight for monitoring and told me how to manage the pain until I get back to Germany without risk. The first two days they also failed to give me my blood and urine reports saying the computer was not working. The doctor told me that the blood report was fine within slightly elevated liver functions, but I am at a loss to understand how the doctor read the report if they could not give it to me.

It's more then two hours I am in urgencies they check the pressure and said wait I don't know how long it will take !