EHPAD Château d'Angeville à HAUTEVILLE LOMPNES

After a 4-week stay at the castle for post-PTG rehabilitation, I want to say that everything went well for me, the staff was friendly and competent. I would especially like to thank the physiotherapists Jeremy and Antonio, and the APA girls, Emye and Blandine. The staff was young but very professional. During this stay, I had the opportunity to meet patients with whom I became friends, and we formed a nice group. We shared moments in the evenings playing board games and laughing during our physiotherapy and APA sessions. For my part, the only negative point... the food wasn't great... but I prefer to have good medical care and good rehabilitation. To all those who stayed, I wish them a speedy recovery and a quick return home.

Despite a pleasant setting and appearances, This establishment demonstrated shortcomings and a lack of responsibility on the part of the healthcare staff during a 3-month stay. - No healthcare managers on weekends?! - Suspected theft of hearing aids during the stay. - The quality of the food leaves much to be desired. - Patient hygiene needs to be reviewed. - The nursing assistant is inattentive and rushed.

What can I say about this facility... (Knee and hip prosthesis rehabilitation service...) The positives: - Two excellent physiotherapists. - Adapted Physical Activity (APA) and occupational therapy staff: very friendly. - Attentive secretaries. - Meals: decent. Premises: clean and pleasant. The negatives: Major problems with the medical staff. Medical side: Terrible. Too many changes of doctors, some of whom don't even visit your room during your stay, or treat the wrong patients... Of the four I saw, only one took my health condition into account. Substitute nurses who are quickly overwhelmed because there is NO reliable handover. They are sometimes only there for a single day. Communication between caregivers is nonexistent, so everyone decides which medications to give you! Furthermore, no updates to your treatment are recorded in their system, which is completely absurd. The atmosphere is very oppressive. Patients and visitors quickly sense the unease in this facility. Regarding the nursing assistants: while some are very kind, like Cristina, others are bitter, even mocking and disrespectful towards some patients. Visitors even have to help elderly people in wheelchairs get to the dining room because some of these nursing assistants prefer to stay seated with their cell phones in the dining room itself! Or, they refuse to clean up the water from your glass if they've just spilled it in your room! How thoughtful when you're on crutches. Safety is nonexistent. They also don't hesitate to play questionable pranks on some patients they don't like... Astounding! And the healthcare assistants sometimes have a terrible time with these same nursing assistants who are openly harsh with them. It makes you wonder how they manage to work in this atmosphere! As for pain management: catastrophic, with a significant shortage of pain medication, sometimes lasting for several days! Too few ice packs, often punctured. The night staff 😱. Honestly, don't leave your elderly relatives there!!! The staff are on the 3rd floor. (The 1st floor is reserved for rehabilitation, the upper floors for the nursing home). So when you're bedridden because you're in a wheelchair, you need to use the toilet, and they arrive 20 minutes later, it's often too late... On top of that, the elderly are insulted. "You're not going to start calling us, are you!" I'll let you imagine what happens next when the sheets are changed 🙁. The worst part is that it's impossible to find the name of this nurse who calls himself the head nurse, because his name is crossed out on his uniform. He even tends to say it loudly and clearly: "Don't try to read my name, you won't find it. Anyway, I'm the boss here." So if you have pain, need to use the restroom, or any other problem at night, people are too afraid to call! As you can see, this facility has lost its luster. Working here is like receiving care; it's pointless unless you're looking for a burnout. Tip: It would be more sensible to have dedicated caregivers for the first floor (day and night). As for the atmosphere, just like Mangini (Orsac group), there's work to be done... If you listen closely, many employees are complaining and looking for other jobs. Generally, it's the best ones who want to leave. Imagine the negative impact on the group. It's a real shame. I hope they find a solution quickly, that someone gives the place a good clean sweep. That said, it all comes down to communication, once again!

My grandfather, 82, was admitted here after a hip fracture. The operation went well; he was motivated and willing. This center had been recommended to us… we deeply regret it. In the first few weeks, we were summoned by a doctor and a psychologist. We expected an update on his rehabilitation. But nothing at all: "cognitive impairment," "early Alzheimer's," "we need to think about what comes next, because at home it will be complicated..." In short, a discouraging, fatalistic speech. But nothing about the hip. It's as if they didn't even know why he was there. And according to my grandfather, very few physical therapy sessions, and no progress. And let's be clear: at 82, a sudden change of environment, being hospitalized, living in an unfamiliar place… it's normal to be a little disoriented. It's human. But they immediately jumped to serious, psychiatric conclusions, as if waiting for the slightest flaw to justify a placement. They even ended up asking his wife, a non-patient, in perfect health, if she too was considering a nursing home. It's almost a dream. And strangely, all this happened after they realized that money wouldn't be an issue... When you consider that the ORSAC group owns nursing homes, psychiatric hospitals, and rehabilitation centers, you quickly understand: more than a care pathway, it's a "loyalty" pathway. 🙃 But they hadn't anticipated one thing: their grandfather is stubborn and he's loved. Back home, he progressed much faster. Today, he's walking again, he goes out, he enjoys his life, without any assistance. And to sum up this "care" perfectly: He left that center after three months... in a wheelchair, unable to walk. This center didn't help him get back on his feet. He tried to pretend he couldn't get back on his feet. Avoid it if you care about your loved ones.

Excellent convalescent home. Top-notch staff. Very professional physiotherapist. Superb adapted physical activity program. Excellent meals. I personally recommend it.