EHPAD Résidence Kérélys à LANDUDEC

Poor experience (window seat mission). Upon arrival at the department, we were left in a state of confusion. The professional, Fabienne, mocked us instead of explaining how the morning's procedures worked and told us we weren't welcome, leaving us feeling unwelcome and uncomfortable. For an establishment facing staff shortages, a more caring and welcoming approach would be preferable to encourage repeat business. I do not recommend it.

Fortunately, such places exist. I am the wife of a resident who, after a brief stint at the day center, asked to stay on a full-board basis. He wanted to free me from the very heavy burden he had become for me. The adjustment period lasted a little over a year. I can say that he is now at peace, even happy. Yet he is in a wheelchair and no longer speaks. The quality of the welcome and care he receives, combined with regular friendly and family support, has allowed us to regain harmony and balance as a couple. It's a shame that the resources allocated by the public authorities are, as in all nursing homes, woefully inadequate, both in terms of the number of employees and their insufficient remuneration. Despite this, I would like to emphasize that the Argo group truly places the elderly at the center of its facility's project and makes staff training a priority.

It's fortunate that families don't see the other side of the coin, because their beautiful charter would collapse like a beautiful house of cards.

Very friendly place, with a team that listens and is patient. Of course there are always a few hiccups but they are generally resolved quite quickly, you just have to say things

An exceptional, welcoming establishment, attentive to residents and their families, with great professionalism in welcoming and supporting residents in their daily lives... always with a smile and a lot of patience. A pleasant, comfortable, and family-oriented concept.