Sophie Montefusco
janvier 2026
Kudos to the public hospital! I had an appointment for my son for a follow-up after an injury. I presented our health insurance card and supplemental insurance card (which we pay monthly and which allows us to avoid upfront medical expenses). They told us we didn't need them, okay. A few months later, I received a bill without a treatment form. I called to say I needed one to at least get reimbursed, or I could send my health insurance card and supplemental insurance form. But no, they told me I'd see if I could get reimbursed later. Well, without a form... no, everyone knows that. They hung up on me rudely, despite my polite conversation. A few weeks later, I received a letter from a bailiff demanding €27 plus a €7 surcharge, all because they're not doing their job properly. This is ridiculous! Paying bailiff's fees when all I asked for was a treatment form to get reimbursed? Nothing insurmountable! It's absurd! The bailiff, when I explained the situation, thought it was ridiculous. First of all, try to find switchboard operators who aren't obnoxious but respectful and attentive, which should be the bare minimum when you work in a switchboard, especially in a hospital. People say hospitals are struggling and there's no budget left, but next time we'll go private. And I think if people are treated the way I was, which is to say, so badly, they'll do the same. So, if a manager reads this message, they should call me; it would be the least they could do, or at least get their institution in order. It's urgent. I'm told to call the hospital's treasury, but it's closed. It's Tuesday at 3 PM. If things don't improve, I'm sending a letter to the media. You want to become famous, Gisors Hospital? Don't worry, if things don't improve, they will.
